New Desktop Practices Drive Productivity Gains: 3-Part Webinar Series from Enkata
Register For Session #1, On-Demand
Why Customers Call. And How to Use the Information.
In this complementary session, we will review methods to capture contact reasons and discuss:
- The pros and cons of call categorization methods (agent tagging, call routing, desktop analytics)
- How accurate call categorization can drive improvements in contact center performance
- How automated desktop activity tracking accurately captures customer and transaction information to identify who called and why
- A real-world case study of the improvement process in action
We look forward to having you join us for this first session in our New Practices Webinar Series on desktop productivity. Look for information on the next webinars soon!
Register For Session #2, On-Demand
Uncovering Agent Skill Gaps on the Desktop.
In this complementary session, you will learn how the latest analytics tools can transform the productivity of your call center and back office operations.
- Expose work habits that lead to excessive time on calls or claims
- Identify agents who lack basic skills for typing or application navigation
- Uncover violations of standard operating procedures, security and privacy policies
- Isolate processes that can be optimized to reduce time spent on calls and transactions
We look forward to having you join us for this second session in our New Practices Webinar Series on desktop productivity. Look for information on the next one soon!
Register For Session #3, On-Demand
Accelerate Performance in the Contact Center and Back Office.
During this complementary session, you'll find out how to:
- Automate manual tasks such as copy and paste in workflows
- Assure adherence to tasks that satisfy compliance requirements
- Give agents on-screen, contextual guidance during critical processes
- Simplify access to mainframe legacy applications
- Force process consistency across all agents and processors
Quickly deploy desktop automations in as little as three weeks. We look forward to having you join us for this third session in our New Practices Webinar Series on desktop productivity.
